Hospital Protocols

We want to reassure you that Russell Lake Animal Hospital is prioritizing our clients, patients, and team’s health.

Learn more about our protocols below.

As Nova Scotia continues to experience increased numbers of COVID-19 cases, we are reimplementing our curbside care and closed-door policy beginning Monday, April 26th, 2021.

We want to reassure you that Russell Lake Animal Hospital is prioritizing our clients, patients, and teams’ health. Our primary goal is to remain open so that we can provide the necessary care for your pets while our community works to minimize the impact of the COVID-19 virus.

For scheduled appointments:

Upon arrival at the clinic for a scheduled appointment please call or text to let us know you are here. Once we are ready for your pet, one of our staff will meet you at the door. We will have you sign a consent form and then bring them in for their appointment. You will not be permitted into the building and asked to wait in your car in the parking lot for the entire appointment. The technician and Doctor will communicate with you over the phone. You are required to wear a mask and maintain social distancing when interacting with our staff. Please be aware that curbside appointments take us longer due to the additional steps. We appreciate your patience and understanding.

For prescription and food pick up:

We will have food orders ready within 1 business day and you will be called when your prescription refills are ready. You will be notified when it is ready for pick up and a staff member will bring it to the curb.

You can order food from our web store right to your door or pick it up at the clinic.

You are required to wear a mask when interacting with our staff whether you are coming for an appointment or picking up an order.

Payment methods:

We are currently accepting Visa, Mastercard, and Visa Debit over the phone. We can also accept e-transfers providing that they are received before your order is picked up. Our e-transfer email is We do not accept screenshots of an e-transfer as proof of payment as these can be canceled before received. We will accept cash if absolutely necessary and prefer if you have exact change.

As always if you have any questions please contact us via phone or email.

Thank you to all of our wonderful clients and thank you for helping us do our part to minimize the spread of the virus.

Can my pet get infected with COVID-19?
Currently there is limited evidence that your pet can become infected.

The overall risk that most animals can become infected and develop illness, is thought to be low. However, only limited information is available and there is still uncertainty and many unknowns about how this virus will behave in various animal species. There have been no reports of livestock being infected by COVID-19 virus anywhere, but little to no testing has been conducted to date.

Are there any extra precautions I should be taking?

The human outbreak is being driven by person-to-person contact, therefore the main considerations to protect health are maintaining physical distancing, practicing proper hygiene and cleaning, and minimizing contact (both direct and indirect) with other people.

The primary measures to manage these potential risks are following basic public health prevention guidance, including:

  • wash your hands after touching your pet or their food/supplies, and after cleaning up after them; do not touch your face with unwashed hands (consider wearing gloves)
  • wear protective outerwear to prevent contamination of your clothes
  • regularly clean and disinfect any surfaces or objects your pet touches
  • minimize your pets contact with people and other animals
Can pets transmit the virus to other people or animals?
The risk of transmission by an infected animal is currently assessed as low, although this assessment is made with moderate uncertainty, given there is limited information.

Although the virus likely originated from a wild animal host, the virus has adapted to efficiently transmit from human-to-human. There have been no reports of transmission from a domestic animal to another animal or human, despite a widespread international outbreak.

How do I minimize transmission to my pet?

Follow similar recommendations around your pet, as you would around family members in these circumstances:

  • avoid close contact with your pet during the illness. Practice good hand washing and avoid coughing and sneezing on your pet
  • If possible, have another member of your household care for your pet. If this is not possible, you should always wash your hands before and after touching your pet.
  • limit your pets contact with other people and animals outside the household
  • The greatest risk of infection by far is still from contact with infected people
  • Infected people are believed to be the source of the virus reported in pets
  • There are many health benefits to owning a pet, particularly during physical distancing
  • There is no reason to surrender your pet at this time. It will not decrease your risk.
  • There is currently no evidence that pets can spread COVID-19.