Please Note: Our updated hours are 8am – 8pm Monday – Friday

10am – 6pm Saturday & Sunday

Our office will be closed from 9a-11a on the first Wednesday of every month for staff training.

Effective Monday, June 8, we are updating our COVID-19 Protocols.

These protocols have been put in place for client and staff safety. If you have any questions or concerns regarding the following protocols please contact us to discuss.

We understand the inconvenience that some of these protocols may cause and kindly ask that everyone take these protocols seriously and be understanding with our staff as they enforce these protocols.

● 1 person may be present during the appointment

● Children are not permitted to attend appointments

● If you or anyone in your household is ill or has any of the possible COVID-19 symptoms we ask that you reschedule your appointment

● We will be maintaining curbside transactions for retail sales. We ask that you pay via e-transfer or credit over the phone before pick up and use debit and cash payment only if absolutely necessary

● You will be asked to wait in your vehicle or outside until we are ready to escort you to the exam room

● Once in the room, you will be required to stay in the room and are not permitted to go anywhere else except the reception desk or front door

● You must wear a mask to enter the premises and must wear your mask properly during the entire visit. If you do not have a mask or would prefer not to wear one we will be happy to provide you with curbside service.

● Upon entering the premises you must use hand sanitizer

● Our staff will be managing the number of people in the clinic at all times. You may be asked to wait outside or go back to your vehicle until we are able to accommodate you. This will allow us to maintain distancing

Can my pet get infected with COVID-19?

Currently there is limited evidence that your pet can become infected.

The overall risk that most animals can become infected and develop illness, is thought to be low. However, only limited information is available and there is still uncertainty and many unknowns about how this virus will behave in various animal species.

If my pet becomes infected, can they transmit the virus to other people or animals?

The risk of transmission by an infected animal is currently assessed as low, although this assessment is made with moderate uncertainty, given there is limited information.

Although the virus likely originated from a wild animal host, the virus has adapted to efficiently transmit from human-to-human. There have been no reports of transmission from a domestic animal to another animal or human, despite a widespread international outbreak.

Can livestock become infected with the COVID-19 (SARS-CoV-2) virus?

There have been no reports of livestock being infected by COVID-19 virus anywhere, but little to no testing has been conducted to date.

I am concerned about my pet being around other people who may have been exposed to COVID-19. Are there any extra precautions I should be taking?

The human outbreak is being driven by person-to-person contact, therefore the main considerations to protect health are maintaining physical distancing, practicing proper hygiene and cleaning, and minimizing contact (both direct and indirect) with other people.

The primary measures to manage these potential risks are following basic public health prevention guidance, including:

  • wash your hands after touching your pet or their food/supplies, and after cleaning up after them; do not touch your face with unwashed hands (consider wearing gloves)
  • wear protective outerwear to prevent contamination of your clothes
  • regularly clean and disinfect any surfaces or objects your pet touches
  • minimize your pets contact with people and other animals

How do I minimize transmission to my pet if I have symptoms or confirmed COVID-19.

Follow similar recommendations around your pet, as you would around family members in these circumstances:

  • avoid close contact with your pet during the illness. Practice good hand washing and avoid coughing and sneezing on your pet
  • If possible, have another member of your household care for your pet. If this is not possible, you should always wash your hands before and after touching your pet.
  • limit your pets contact with other people and animals outside the household
  • The greatest risk of infection by far is still from contact with infected people
  • Infected people are believed to be the source of the virus reported in pets
  • There are many health benefits to owning a pet, particularly during physical distancing
  • There is no reason to surrender your pet at this time. It will not decrease your risk.
  • There is currently no evidence that pets can spread COVID-19.

We’ll be here when you need us.

Have questions? Please complete the form below and a member of our team will get back to you as quickly as possible. If you need immediate assistance, please call us directly at 902-407-4570.