Please Note: Our updated hours are 8am – 8pm Monday – Friday

10am – 6pm Saturday & Sunday

Our office will be closed from 9a-11a on the first Wednesday of every month for staff training.

We want to reassure you that Russell Lake Animal Hospital is prioritizing our clients, patients, and team’s health. Our primary goal is to remain open so that we can provide the necessary care for your pets while our community works to minimize the impact of the COVID-19 virus.

For scheduled appointments:

You may come into the building upon arrival at the clinic for a scheduled appointment

If you wish to utilize curbside care please call or text to let us know you are here. We will obtain your cell phone number and one of our staff will come out to your car and get your pet to bring them in for their appointment.

You will be asked to wait in your car in the parking lot for the entire appointment. The technician will call you to discuss your pet’s history and the Doctor will speak with you regarding your pet’s exam.

You are required to wear a mask when interacting with our staff whether you are coming for an appointment or picking up an order.

For prescription and food pick up:

You are able to come into the building to pick up food or prescriptions.

If you wish to utilize curbside pickup, please call, text, or email ahead and arrange payment over the phone or by e-transfer.

**We encourage you to contact us through email via info@russelllakevet.com or text when possible so that our phone lines can remain available**

We will have food orders ready within 1 business day and prescription refills ready in 2-3 business days. You will be notified when it is ready for pick up and a staff member will bring it to the curb.

You can order food from our web store right to your door or pick it up at the clinic.

Web Store Link: https://www.vetboutique.ca/eBoutiqueRussellLakeAH

You are required to wear a mask when interacting with our staff whether you are coming for an appointment or picking up an order.

As always if you have any questions please contact us via phone, 902-407-4570 or email at info@russelllakevet.com.

Thank you to all of our wonderful clients and thank you for helping us do our part to minimize the spread of the virus.

Can my pet get infected with COVID-19?

Currently there is limited evidence that your pet can become infected.

The overall risk that most animals can become infected and develop illness, is thought to be low. However, only limited information is available and there is still uncertainty and many unknowns about how this virus will behave in various animal species.

If my pet becomes infected, can they transmit the virus to other people or animals?

The risk of transmission by an infected animal is currently assessed as low, although this assessment is made with moderate uncertainty, given there is limited information.

Although the virus likely originated from a wild animal host, the virus has adapted to efficiently transmit from human-to-human. There have been no reports of transmission from a domestic animal to another animal or human, despite a widespread international outbreak.

Can livestock become infected with the COVID-19 (SARS-CoV-2) virus?

There have been no reports of livestock being infected by COVID-19 virus anywhere, but little to no testing has been conducted to date.

I am concerned about my pet being around other people who may have been exposed to COVID-19. Are there any extra precautions I should be taking?

The human outbreak is being driven by person-to-person contact, therefore the main considerations to protect health are maintaining physical distancing, practicing proper hygiene and cleaning, and minimizing contact (both direct and indirect) with other people.

The primary measures to manage these potential risks are following basic public health prevention guidance, including:

  • wash your hands after touching your pet or their food/supplies, and after cleaning up after them; do not touch your face with unwashed hands (consider wearing gloves)
  • wear protective outerwear to prevent contamination of your clothes
  • regularly clean and disinfect any surfaces or objects your pet touches
  • minimize your pets contact with people and other animals

How do I minimize transmission to my pet if I have symptoms or confirmed COVID-19.

Follow similar recommendations around your pet, as you would around family members in these circumstances:

  • avoid close contact with your pet during the illness. Practice good hand washing and avoid coughing and sneezing on your pet
  • If possible, have another member of your household care for your pet. If this is not possible, you should always wash your hands before and after touching your pet.
  • limit your pets contact with other people and animals outside the household
  • The greatest risk of infection by far is still from contact with infected people
  • Infected people are believed to be the source of the virus reported in pets
  • There are many health benefits to owning a pet, particularly during physical distancing
  • There is no reason to surrender your pet at this time. It will not decrease your risk.
  • There is currently no evidence that pets can spread COVID-19.

We’ll be here when you need us.

Have questions? Please complete the form below and a member of our team will get back to you as quickly as possible. If you need immediate assistance, please call us directly at 902-407-4570.